FAQ

Experiences & Destinations

What kind of experiences do you offer?
Boat tours, wine and food tastings, outdoor and nature activities, and hands-on workshops — plus custom itineraries and private full-day packages. Browse the full catalog on touraround.it.

Where do you operate?
Mainly around Lake Garda, with experiences across the surrounding Veneto and Lombardy areas and other regions of Italy.

Custom & Special Occasions

Do you offer tailor-made or private tours?
Yes, for individuals, couples and groups, including packages with accommodation, transport or restaurants on request. Get in touch via our Contact page to build yours.

Can I organize a hen or stag party with you?
Yes — get in touch and we'll build a custom itinerary for the occasion.

Do you have something for special occasions, like weddings or team building?
Yes, we arrange custom itineraries for weddings, corporate team building and other special occasions.

Booking & Payment

How do I book an experience?
Browse our full catalog of experiences and book directly on the experience page — payment is processed securely online.

What payment methods do you accept?
Major cards and digital wallets (Visa, Mastercard, Apple Pay, Google Pay, Klarna, Alipay and more), processed via Stripe. See our Payment Methods page.

Will I receive a booking confirmation?
For direct bookings, you'll receive an email with your ticket right after payment. You can cancel it yourself directly from that email, free of charge, up to 24 hours before the scheduled start time.

Cancellations & Changes

Can I cancel or reschedule?
Standard bookings can be cancelled free of charge directly from your confirmation email, up to 24 hours before the start time. Custom and private tours can be cancelled free of charge up to 5 days before the scheduled date. Full details in our Cancellation, Refund and Return Policy.

What if an outdoor experience is cancelled for weather?
For boat, horse riding and bike tours, Touraround decides if weather or safety require cancelling; you can choose to reschedule or get a full refund.

Is there a minimum notice period to book?
It varies by experience — check the booking cut-off shown on each experience page.

Good to Know Before You Book

Are boat tours private or shared?
Both are available — check each tour's page for details.

Are experiences suitable for children, or is there an age limit?
Age requirements and accessibility vary by activity and are listed under "Know before you go" on each experience page.

Can I bring my dog?
It depends on the experience — check "Know before you go" on the product page, or contact us before booking if you're not sure.