Last updated: 2 September 2026

Touraround (CMP LAB Sas di Cristiano Polese) sells tours, activities and transfer services in Italy. Our products are services, not physical goods: nothing is shipped to you and nothing has to be sent back. This policy explains how cancellations, refunds, returns and exchanges are handled.

1. Standard bookings (instant confirmation)

Bookings confirmed instantly at checkout can be cancelled free of charge up to 24 hours before the scheduled start time, with a full refund of the amount paid.

You can cancel on your own using the link in your confirmation email, or write to support@touraround.it.

2. Customised and private tours

Customised and private tours are arranged directly with our team and are not purchased through this website.

They can be cancelled free of charge up to 5 days (120 hours) before the scheduled date and start time, with a full refund of the amount paid. Any deposit paid at the time of booking is included in that refund.

After that deadline the deposit is no longer refundable.

Any different terms agreed in writing before the booking is confirmed prevail over this section and are stated in your booking confirmation.

3. Cancellations by Touraround (weather and safety)

For outdoor experiences — boat tours, horse riding tours, bike tours — the decision to cancel for weather or safety reasons is taken by Touraround, not by the customer.

If we cancel, you choose between:

• rescheduling to another date, subject to mutual availability;
• a full refund of the amount paid.

The same applies if we cancel for any other reason attributable to us, including the minimum number of participants not being reached.

4. Late cancellation and no-show

Cancellations requested after the deadlines set out above, and failure to show up at the meeting point at the scheduled time, are not eligible for a refund.

We review each request individually and may offer rescheduling or a partial refund where the circumstances justify it. If something prevents you from attending, contact us at support@touraround.it before the experience date whenever possible.

5. Returns

Return window: 30 days from the scheduled date of the experience.

Return shipping cost: none. Our products are services, so there is nothing to send back and you never pay any return cost.

How to request a return: email support@touraround.it with your booking reference, the name of the experience and the date.

A return is accepted when an experience was not delivered, was interrupted for reasons attributable to us, or differed substantially from its description. Accepted returns are refunded in full to the original payment method, at no cost to you.

If you simply changed your mind, see the cancellation terms in sections 1 and 2.

Exchanges: where an experience cannot take place, we can reschedule it to another date instead of refunding it, subject to mutual availability.

6. How to request a cancellation or a refund

1. Cancel directly from the link in your confirmation email, or
2. Write to support@touraround.it stating your booking reference, the name of the experience and the date.

We reply within 1 business day.

7. Refund method and timing

Refunds are issued to the original payment method used at booking. Once approved, the refund is processed within 5 business days. The time it takes to appear on your statement depends on your bank or card issuer.

No administrative fee is charged on refunds.

8. Contact

Touraround — CMP LAB Sas di Cristiano Polese
Via A. Della Scala 45, 37017 Lazise (VR), Italy
VAT 04644450233
support@touraround.it